Privacy Policy

1. Introduction

Welcome to Practitionist ("[LEGAL NAME - TO BE UPDATED AFTER REGISTRATION]"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our EdTech platforms and services.

This policy applies to all Practitionist products and services, including:

• Familiarise (familiarise.in) - Expert-learner marketplace
• Tiringly (tiringly.com) - Engineering education platform
• Noteups (noteups.com) - Collaborative note sharing (Coming Soon)

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Account Information

When you create an account on any Practitionist platform, we collect:

• Name, email address, and phone number
• Profile information and preferences
• Authentication credentials
• Profile photos (if provided)

2.2 Platform-Specific Data

Familiarise:

• Consultation bookings and session history
• Communication with experts/consultants
• Session recordings (with consent)
• Reviews and ratings
• Payment and billing information

Tiringly:

• Course enrollments and learning progress
• Project submissions and assessments
• Mentorship session history
• Career service records (resume, interviews)
• Gamification data (points, badges, leaderboard)

Noteups (Coming Soon):

• Uploaded lecture notes and study materials
• Study group participation
• Shared content and collaborations

2.3 Automatically Collected Information

When you access our platforms, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location information (approximate location based on IP address)
• Cookies and similar tracking technologies

2.4 Payment Information

For paid services, we collect payment information through our payment processor (Razorpay):

• Billing name and address
• Payment method details (processed securely by Razorpay)
• Transaction history

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Create and manage your account across platforms
• Facilitate bookings, enrollments, and subscriptions
• Enable communication between users (learners, experts, mentors)
• Process payments and manage billing
• Deliver courses, sessions, and educational content

3.2 Platform Improvement

• Analyze platform usage and performance
• Improve matching algorithms and recommendations
• Develop new features and services
• Conduct research and analytics

3.3 Communication

• Send booking confirmations and reminders
• Respond to inquiries and support requests
• Send marketing communications (with your consent)
• Notify you about platform changes and new features

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Other Users

• Experts/consultants see learner profiles for booked sessions
• Mentors see student information for assigned projects
• Public profiles may be visible to other platform users
• Reviews and ratings are visible to relevant users

4.2 With Service Providers

We share information with trusted third-party service providers:

• Payment Processors (Razorpay): Secure payment processing
• Video Services (Stream.io): Live video sessions and conferencing
• Cloud Storage: Secure storage for content and materials
• Email Services: Transactional and marketing emails
• Analytics: Platform usage analysis

4.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms & Conditions

5. Data Security

We implement robust security measures to protect your personal information:

• Encryption: All sensitive data is encrypted in transit and at rest
• Secure Storage: Content and materials are stored securely
• PCI Compliance: Payment processing through PCI-DSS compliant services
• Access Controls: Limited access to personal data by authorized personnel only
• Regular Audits: Security assessments and vulnerability testing

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the platform to function properly
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use our platform

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platforms.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

• Access your personal information through your account settings
• Update or correct inaccurate profile information
• Download your data and activity history

7.2 Data Deletion

• Request deletion of your account and associated data
• Note: Some information may be retained for legal or legitimate business purposes

7.3 Communication Preferences

• Opt out of marketing communications
• Manage notification preferences
• Control email frequency

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Maintain your learning history and records
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

9. Children's Privacy

Our services are primarily intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date at the top
• Sending you an email notification (for significant changes)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: